Subscribers (current Season Package holders) may pre-purchase discounted parking vouchers for the Primrose Potter Australian Ballet Centre Car Park with their subscription. Physical Gift Cards will not be sent via post regardless of the delivery method selected at the time of purchase. A campaign about career changes hasn't helped. Price reserves are subject to change without notice. Classes can be physically strenuous and participation is voluntary, based on a participant’s own assessment of their fitness, health and understanding of the class requirements. Each code is unique to the promotion and should be entered in the promo code box when purchasing a ticket on The Australian Ballet’s website or quoted to the customer experience assistant, at the time of booking and exactly as it appears in the offer/promotion. Please return items secured in their original packaging if possible. Casting details for all ballets (except for ensemble works) will be published on The Australian Ballet website as soon as available. In these circumstances we will refund you the price of your order, less the delivery fees incurred by us. Ticket prices may be dynamically adjusted, either up or down, based on real-time market demand and without notice. The Australian Ballet is negotiating a $15 million line of credit in a bid to keep the company afloat through the coronavirus shutdown. The Australian Ballet will regularly assess online bookings and resolve such transaction payments as soon as possible. Ticket exchanges must be completed by the following times; 3pm the business day before for performances on weekends, public holidays and Wednesday matinees; and by 10am the day of for all other performances. If applicable, relevant proof of entitlement must be provided when booking. Changing the date, seat or price reserve of your ticket(s) is easy via the phone or online. The Australian Ballet may use cookies on this website to facilitate online transactions and develop patterns of site usage. Your original ticket is required to process an exchange. A ballet company says it has lost £1m after its 50th anniversary celebrations were hit by the coronavirus crisis. If you are found to be re-selling tickets for above 110% of the original purchase price, The Australian Ballet reserves the right to void the ticket in question. Since then, a resurgence in the number of cases of COVID-19 across Europe has forced the closure of theatres again. If a subscriber is requesting a reduction in the number of seats, or a downgrade in seating area, the original Season Package amount will initially be charged if booking online. Tickets purchased directly through The Australian Ballet may be only be exchanged for performances within the same production. In this situation, the cookie identifies your browser, not you personally. For administrative purposes The Australian Ballet will identify the individual(s) in whose name the Season Package is held, as the Head Subscriber. The Australian Ballet website provides links to other third party websites for your convenience and informational purposes only, and not for purposes of making any endorsement or recommendation thereof. Single ticket buyers will be charged a processing fee of $10 per ticket online and $15 per ticket if arranging an exchange with our customer experience team over the phone. This has been absorbed into the ticket price. Please refer to the venue’s conditions of entry: We are bound by the Privacy Act 1988 (Cth) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) in relation to the personal information you provide, and give effect to these laws by adhering to the Australian Privacy Principles when dealing with your personal information. Gift Cards may not be redeemed for tickets to performances or events sold directly through venue box offices or other agencies. You may also be asked to provide additional details either at the time of booking or upon attending certain tours, classes and workshops including the participant’s address, date of birth and an emergency contact. We share this information with credit card processing organisations as necessary to complete the transactions, but no credit card information is shared with any third parties or stored permanently on our web server. Program vouchers should be treated as cash. If an upgrade can be accommodated, the additional charge will be debited upon seating allocation. Experience the world behind Australia’s national ballet company. Driver’s license, proof of age card, passport or birth certificate. Should you wish for the Season Package (whether it be the full package or just a specific seat(s) be transferred to another member of the group as the Head Subscriber, The Australian Ballet will require notification in writing, from both the current Head Subscriber and the new Head Subscriber. Ballet Holidays taken in 2020 will be honoured in 2021 if requested. Ticket exchanges are subject to availability. Tickets can only be exchanged for tickets sold directly through The Australian Ballet. purchasing one $20 and one $50 Gift Card in the same transaction will result in a single $70 Gift Card being issued). There are no fees associated with purchasing a Gift Card, however, standard processing, booking or postage and handling fees will apply on redemption of Gift Cards. Exchanged tickets may be subject to price differences. Gift cards may be purchased in multiples of $20, $50, $100, $300 or $500 online via The Australian Ballet Shop. The Australian Ballet’s Artistic Director David McAllister AM explained to Nadella that; “Because ballet is an artform that is always evolving, and with the challenges of a global pandemic, that has taken on a whole new meaning. Tickets for Step Inside events, talks and classes are non-refundable unless the event is cancelled. Mail and SMS communications The type of resolution we offer will depend upon the circumstances. Merchandise will be posted to the shipping address nominated during purchase. No responsibility is taken by The Australian Ballet for any travel or ancillary expenses incurred or for loss consequential from any amendment to advertised event details. In 2007, when she was 16, she was awarded a scholarship at Youth America Grand Prix and relocated to Australia to train The Australian Ballet School, at … For orders placed on Saturdays, Sundays, and public holidays, please allow an extra business day for your delivery to arrive. A variety of price types are available for Season Packages and single tickets. Venue) Ticket Resale Policy. Subscribers may pre-purchase discounted program vouchers with their subscription. This upgrade may be carried out via our venue box offices, or by contacting The Australian Ballet customer experience team on 1300 369 741. Genesis 23 - 27 March 2021. We take reasonable steps to ensure that all personal information we collect, use or disclose is accurate, complete and up-to-date. Whilst The Australian Ballet works to dispatch tickets and merchandise as soon as possible, all delivery timelines are guides only and delivery dates may be subject to change. The Australian Ballet makes no guarantee, whether through advertising or promotional material, that particular artists will appear in specific roles or productions. Nightly casting will be available on our website prior to each performance. Customers dealing with The Australian Ballet anonymously must accept that The Australian Ballet can take no responsibility for providing further information or services related to any transaction or communication. All upcoming 2020 performances will not proceed. Update your browser to view this website correctly. It may take up to 24 hours for your Gift Card code to be generated. Express orders within Australia: Express delivery typically occurs in 2 – 3 working days, though some non-metro postcodes may take longer. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or three attempts (whichever is sooner), we reserve the right to cancel your order. Update your browser to view this website correctly. In participating in classes or workshops conducted by The Australian Ballet you agree that neither you, your heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against The Australian Ballet for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise. On occasion, we will use cookies to inform, optimise, and display relevant advertisements based your past visit history to our site. The Australian Ballet makes no guarantee that all requests can be fulfilled. Patrons who disrupt a performance may be removed from the venue. The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. Proof of concession valid at time of purchase must be provided when purchasing Season Packages. Parking vouchers should be treated as cash. I believe that ballet chooses you. The artistic director's final year with the ballet has been especially challenging as he also grapples with the disruption caused by the COVID-19 pandemic. Replacement and/or additional program vouchers may be purchased in-season over the phone, by calling our customer experience team on 1300 369 741. The Australian Ballet reserves the right to change the structure of Season Packages from year to year. Surrounded by the industrial red brick walls and exposed wooden beams of West Australian Ballet Centre’s Studio One, feel the sense of intimacy and rawness in this experimental mini-season of short works. The Seventh Edition of the LPA Ticketing Code of Practice: Consumer Code can be found here. We may arrange to replace the product or provide you with a partial or full refund of the purchase amount. Where valid concession identification cannot be produced, an upgrade to the full-price ticket in that seating reserve will be required. Coronavirus: dancers train from home in Rome under lockdown – video Five more online dances classes to try. Unless otherwise stated, promo codes issued by The Australian Ballet are valid for sales through The Australian Ballet only. Gift Card expiry dates are non-negotiable and can not be extended. Please contact our customer experience team if you need to follow up on an order. On March 16, London's Royal Opera House and its renowned dance company, the Royal Ballet, closed its doors to the public amid the coronavirus pandemic. If the seats allocated for the previous season cannot be offered for the new season, The Australian Ballet will endeavour to offer seats comparable to those allocated for the previous season. Renewable seating is only available for performances taking place in the Joan Sutherland Theatre, Sydney Opera House and the State Theatre, Arts Centre Melbourne. We are not able to issue a Lost Ticket Voucher for misplaced tickets which have been purchased via an unauthorised re-seller. The Australian Ballet mailing address: Update my browser now, Ballet as pristine tradition and contemporary force, “There are as many kinds of love as there are hearts …” — Leo Tolstoy, “These violent delights have violent ends …” — William Shakespeare, A long-lost comedy from the creator of Swan Lake, If you're able to, please consider making a donation, Buy E-Reserve/Restricted view: These seats are at the rear of the balcony in the State Theatre (Arts Centre Melbourne), and on the extreme sides of the loge in the Joan Sutherland Theatre (Sydney Opera House). Instalments are collected in four equal payments. Please note express delivery is not available to all locations or for orders in excess of 5kgs. Exchange fees are subject to change without notice. Customers using the credit card instalment option are asked to inform The Australian Ballet as soon as possible if their credit card details change. The move comes as performing arts leaders warn that major companies across the country face an "existential crisis" without a targeted rescue package to … For more information about the scheme, visit companioncard.gov.au. Where a participant is a minor/child as defined by Australian law, a parent/guardian is accepting these Terms and Conditions on their behalf. The Australian Ballet cannot control, takes no responsibility and does not make any warranty, express or implied, with respect to the content, privacy policy or practices of such linked websites. The Australian Ballet has no obligation following the renewal date to allocate seats in a similar area of the theatre to renewing subscribers. $10 per ticket online. Instalments can be paid by credit card only. If you would like more information about privacy and the Privacy Act (including the Australian Privacy Principles), you can access the Privacy Commissioner's website on: privacy.gov.au. This is in line with NSW and Victorian State Anti-Scalping Legislation. Subscribers (i.e. Late arrival may be treated as a forfeiting of participation in the event – The Australian Ballet takes no responsibility for causes of delays or lateness beyond the control of the company. In 2018, the Sydney Opera House introduced enhanced procedures to ensure the safety and security of audiences, including bag checks and electronic screening.. The Australian Ballet is launching a series of online classes so people can learn ballet at home during the coronavirus lockdowns. For details and access to this information please contact our Privacy Officer on 1300 369 741. By logging on, you will be assuming all risks associated with use of the website, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via The Australian Ballet site by your access to it. Available concessions may vary between performances and venues, may be based on purchases as either a Season Package or single ticket and may change at any time without notice. Tickets to The Australian Ballet performances, classes and events purchased through The Australian Ballet, whether online, over the phone or in person are subject to the following terms and conditions. If we cannot address your concerns to your satisfaction you have the right to take your issue to the Privacy Commissioner. No refunds or exchanges will be offered for changes in casting. We look forward to returning to the stage in great shape and as soon as possible. Cheque, cash or money order are not accepted. We also require a contact phone number, which may be used by the courier to arrange delivery. If you are exchanging into tickets of a lower value, the price difference will not be refunded. The information we collect generally includes your title, name, email address, postal address and other contact details. You don’t choose ballet. Where the value of items purchased is greater than the value of the Gift Card, the difference is payable by the Gift Card holder. Gift Cards can be purchased in any denomination above $10 over the phone. Purchase and participation of Step Inside events will be considered acceptance of these Terms and Conditions, and any ongoing updates to these Terms and Conditions. Where a Season Package order total contains an uneven cent value and cannot be divided equally into four payments, instalment amounts will be rounded to the nearest cent. A tax receipt will be issued for the value of the ticket price. Exchanges for the 2021 season may be available from eight weeks prior to the first performance of each production season. Tickets purchased through private resale or via an un-authorised resale site may not be exchanged or donated. If you choose to cancel after you have already paid the incorrect ticket price for the tickets, you will receive a full refund. Occasionally delivery may exceed these timelines for reasons outside of our control. The Australian Ballet does not ordinarily collect sensitive information, which includes information about a person's racial or ethnic origin, political or religious beliefs, sexual orientation, professional memberships or health information. The first instalment will be charged on receipt of your booking, with the remaining three payments charged on set dates throughout the course of the year. The Australian Ballet School is Australia’s national centre for elite vocational classical dance and the school of The Australian Ballet. The Australian Ballet has clarified exactly why they won’t be coming to Brisbane next season. Exchanges will not be finalised until payment, if required, is processed. Instalments are restricted to one credit card per Season Package booking. If we discover an error in the price of tickets you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or have your order cancelled. Please contact the customer experience team if you need to follow up on an order. Similarly, we collect information from telephone, email and written communications we have directly with you. For security purposes and in case of an emergency, the names of individual event participants will be required for all classes, workshops and tours. Season Package tickets will be distributed from February 2021. In reality, the lessons offered earlier this month by The Australian Ballet were a little more gentle than usual, and involved a lot more laughter. Likewise, The Australian Ballet have released a digital season of their most beloved and uplifting productions — completely free. Items returned must be in ‘as-new’ condition. How did ballet evolve? Caring for tradition, daring to be different. If you notice that an item is damaged when it is delivered to you, please contact us within two days of delivery with clear digital photos showing the damage. Price Reserves are based on quality of view. Changes to series, seating reserve, and seating allocation are subject to availability for renewing Principal Package Holders. However, some personal information may be held for a specific period of time due to statutory requirements. Parking vouchers will expire on 31 December on the year of purchase or once they have been used. The Bolshoi Ballet in Russia has been going ahead despite the coronavirus pandemic moving through the country. C-Reserve: These seats may be located to the rear or side of the auditorium and have a restricted view of some peripheral elements of the ballet. Child (<18): available to individuals 18 years or under at the time of purchase. Upgrades arranged over the phone must be completed by 3pm the business day before for performances on weekends, public holidays and Wednesday matinees; and by 10am the day of for all other performances. See London Royal Ballet dancers train during lockdown London's arts and culture industry has been hard hit financially by Covid-19, with many worrying about the cultural lasting damage. VIC 3205 AUSTRALIA. Gift Cards may not be redeemed for merchandise or other ancillary items sold at the Venue or by any other agencies. Lost parking vouchers are not able to be replaced. Account credits can only be used for purchases through The Australian Ballet. See our full COVID-19 ticketing policy here. We've also introduced a range of changes to subscriptions tickets so you can return to the ballet with confidence. Anderson Cooper talks to ballerina Misty Copeland about her new children's book and life during the pandemic. Pensioner: available to individuals with an Australian government issued Pension Card. This includes, but is not limited to, the number of ballets in a given series, the concessions offered within a series or the performance venue, performance dates and times of a particular series or of The Australian Ballet’s performances generally. View your purchase history and update account details, Send an enquiry or call our customer experience team, You will likely experience issues using this site. These seats will be held until close of business on the renewal date for those customers booking packages with renewable seating options (i.e. Seats comparable to those originally held cannot be guaranteed. Parents, guardians and/or teachers are asked to meet their children promptly at the conclusion of classes and workshops. Unfortunately, and despite our best efforts, items are occasionally damaged in transit. While The Australian Ballet makes every effort to ensure that prices on our website are accurate, errors may occur. See our full COVID-19 ticketing policy here. In the event that the current Head Subscriber is unable to provide written authorisation, written authorisation must be provided by their Power of Attorney and/or the Executor of their Estate. Change requests submitted during the 2021 Season Package sales period will be assessed for the 2022 season. Artistic director David McAllister said the season would begin with his own super lavish production of The Sleeping Beauty. The Australian Ballet, in conjunction with partner organisations, offers a range of discounts and special offers to subscribers. The recipient must provide full contact details when redeeming a Gift Card. The Australian Ballet School’s building is closed until further notice As this situation unfolds, The Australian Ballet School will continue to monitor government advice and respond to changes in advice as they happen. Mother and three … As Australia deals with the impact of the COVID-19 virus, we at The Australian Ballet are working to keep our audiences, artists and staff safe and healthy. All fees are subject to change without notice. Venue staff may check concession identification upon entry to the venue, so please ensure you have valid concession identification on hand when attending performances. The Australian Ballet uses display advertising, including remarketing, to advertise online. Email communications Huge changes coming to Australia Day in the wake of COVID-19 pandemic Eliza Mcphee For Daily Mail Australia. We ask that you be considerate of the needs of the surrounding audience if you intend to bring a baby to the theatre. To avoid the original (greater) charge in the first instance subscribers requesting these changes are advised to renew by phone. Lost program vouchers are not able to be replaced. All orders are sent with a tracking number. Associated Step Inside events are also cancelled. Badosa, 23, flew to Australia from Abu Dhabi, on the same flight that transported Bianca Andreescu’s coach, Sylvain Bruneau, who tested positive for the virus shortly after landing in Melbourne. Your current seats will be renewed in full without changes and The Australian Ballet will contact you prior to the 2022 renewal period if your change can be accommodated. A-Reserve: Excellent seats that offer clear and unrestricted views of the stage. Instalments which cannot be collected on the due date will be charged an administrative recovery fee ($33) in addition to the instalment amount. Season Package renewal deadlines will vary from year to year. Available up to 3pm the business day before for performances on weekends, public holidays and Wednesday matinees; and by 10am the day of for all other performances, To complete an exchange over the phone call our customer experience team on, You will need to have your original tickets, credit card and subscriber details ready to process the exchange, 25% will be charged on receipt of booking. The Australian Ballet takes no responsibility for belongings left unattended during classes and workshops. It is important to verify that your shipping information is correct at the time of purchase. If we cannot be satisfied that you purchased the product from us then we will not accept your product for return. New e-tickets will be sent via email . It is the responsibility of the participant to follow instructions given by tour hosts or class teachers to maintain personal safety. The Privacy Commissioner may be contacted on 1300 363 992. Tickets to The Australian Ballet's events and performances are non-refundable except in the case of a cancelled performance or in line with our COVID-19 ticketing policy. Tickets. 2,796 were here. However, this may disable or render unusable some of the features of the website. Latecomers will not be admitted into the auditorium until a suitable break in the performance, which may not be until the first interval, and may be refused admission. She attended normal school during the day and took ballet classes after school. Change requests are processed in order of receipt. Full name and billing contact details must be provided where a credit card transaction is processed online or via telephone. School groups and groups of ten of more are not available to be booked at this time. From time to time we may seek and record your opinions on our programs and services through customer feedback surveys and other interactions. E-tickets may be resent. Principal Package Holders). Aisles, stairways and stairwells must be kept clear at all times. The personal information obtained from these sources is not used for marketing purposes unless permission has been obtained from the customer. We all have a role to play in Australia’s response to limiting transmission of COVID-19. It comes as London’s famous opera house is just one of the music institutions to be affected by COVID-19, with many of its upcoming productions now forced to be cancelled or postponed.. Live-streamed via Facebook and the #OurHouseToYourHouse playlist on YouTube, virtual performances are including appearances from some of the industry’s most talented ballet dancers and opera singers … Price Types and relevant Proof of Concession: Adult: This price type refers to tickets for those who are not entitled to a relevant concession. While our photographers hold intellectual property rights over those images, other copyright stakeholders include choreographers, costume designers, the dancers in the photographs, and The Australian Ballet. Gift Cards may be redeemed for tickets for The Australian Ballet’s performances, classes and events, Season Packages, shop items and Ballet TV and other ancillary items sold directly through The Australian Ballet. From time to time The Australian Ballet offers our customers special discounts, promotions, and other opportunities. In accordance with the Australian Privacy Principles, a customer may where practicable, deal with The Australian Ballet anonymously or using a pseudonym. Requests after this time are unable to be processed unless you contact the venue in which the performance is held directly. As they look beyond this latest disruption, Jansson J. Antmann talks to Scannella, Pastor and Lisa Pavane, Australian Ballet School Director and former prima ballerina, about the impact on the ballet … The Australian Ballet reserves the right to vary, substitute or withdraw any seating arrangements, including Season Package seating. Head Subscribers and Co-Subscribers and Transferring Packages. Most orders are sent via standard post and tracking information may be held for specific. Cards ordered within the same transaction will generate a combined identification Code ( e.g were hit by the Australian reserves. Take up to 24 hours for your delivery to arrive website as soon as possible ’ condition once... Activities below a change of mind time coming, are sent via standard post tracking! Or for orders placed on Saturdays, Sundays, and display relevant advertisements your! 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